Privacy Policy

Last Updated: July 30, 2026

Loire Hardware Co., Limited (“LOIRE Hardware,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit www.loirehardware.com, submit an inquiry, request a catalog, or otherwise communicate with us.

1. Information We Collect

We may collect personal information that you voluntarily provide through our website, email, WhatsApp, social media platforms, or other communication channels.

This information may include:

Your name
Company name
Email address
Telephone or WhatsApp number
Country or region
Product interests
Project or purchasing requirements
Product specifications and customization requirements
Inquiry details
Other information included in your communications with us

You may browse most areas of our website without directly providing personal information.

2. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website or source
Date and time of access
General website usage and interaction information

We use this information to maintain website security, understand how visitors use our website, improve website performance, and optimize our content and marketing activities.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functions, remember user preferences, analyze website traffic, and measure the effectiveness of our marketing activities.

The types of cookies used on our website may include:

Essential cookies: Required for the website to operate properly and securely.
Preference cookies: Used to remember settings and user preferences.
Analytics cookies: Used to understand how visitors access and use our website.
Advertising cookies: Used to measure advertising performance and provide more relevant marketing content.

Where required by applicable law, non-essential cookies will only be used after you provide your consent.

You may manage your cookie preferences through the cookie settings provided on our website or through your browser settings. Disabling certain cookies may affect the availability or performance of some website functions.

4. How We Use Your Information

We may use the information we collect to:

Respond to product inquiries and quotation requests
Provide product catalogs, specifications, and other requested information
Discuss purchasing requirements, projects, and potential cooperation
Evaluate product customization and OEM/ODM requirements
Communicate about orders, samples, production, delivery, or after-sales matters
Provide customer service and technical support
Maintain business and communication records
Improve our website, products, and services
Analyze website traffic and visitor interests
Measure the effectiveness of marketing and advertising activities
Protect our website against misuse, fraud, or security threats
Comply with applicable legal and regulatory requirements

We may send product updates or other relevant business information where you have requested such communications or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us directly.

5. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we process personal information based on one or more of the following:

Your consent
Steps taken at your request before entering into a contract or business relationship
Performance of a contract
Our legitimate business interests, including responding to inquiries, managing customer relationships, improving our website, and protecting our business
Compliance with legal and regulatory obligations

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. How We Share Your Information

We may share personal information with trusted service providers that assist us in operating our website and conducting our business, including:

Website hosting and maintenance providers
Email and communication service providers
Customer service and inquiry management platforms
Website analytics providers
Advertising and marketing service providers
Logistics and delivery service providers, where relevant
Professional advisers, including legal, accounting, and compliance advisers

These service providers may only process information as necessary to provide their services and are expected to protect personal information in accordance with applicable contractual and legal requirements.

We may also disclose information:

When required by law, regulation, court order, or government authority
To investigate or prevent fraud, misuse, or security incidents
To protect our legal rights, users, employees, website, or business
In connection with a merger, acquisition, restructuring, or transfer of business assets

We do not sell personal information in exchange for monetary payment.

7. International Data Transfers

Loire Hardware Co., Limited serves international B2B customers and may use service providers located in different countries or regions.

Your personal information may therefore be transferred to, processed, or stored in a country outside your place of residence.

Where required by applicable law, we take reasonable measures to ensure that international transfers are handled with appropriate safeguards and that personal information receives an adequate level of protection.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Responding to inquiries
Managing current or potential business relationships
Providing requested products or services
Maintaining business and communication records
Complying with contractual, accounting, tax, and legal requirements
Resolving disputes
Protecting our legal rights

The retention period may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against:

Unauthorized access
Accidental loss
Misuse
Alteration
Unauthorized disclosure
Destruction

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted through our website or other online communication channels.

10. Your Privacy Rights

Depending on your country or region and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing activities
Object to certain uses of your personal information
Withdraw your consent
Request a portable copy of certain personal information
Opt out of certain marketing communications
Request information about how your personal information is collected, used, or shared
Lodge a complaint with a relevant data protection authority

Residents of certain jurisdictions may also have rights relating to the sale or sharing of personal information and the use of personal information for targeted advertising.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before completing your request.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, messaging services, or other external services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites and services.

We recommend reviewing the privacy policies of those third parties before submitting personal information or using their services.

12. Children’s Privacy

Our website, products, and services are intended for business users and are not directed at children.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our website or business activities
The information we collect
Our service providers
Applicable laws and regulations

The latest version will be published on this page. The “Last Updated” date at the top of the policy will indicate when the most recent changes were made.

We recommend reviewing this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your applicable privacy rights, please contact us:

Loire Hardware Co., Limited
Address: Building 15, Yuehai Intelligent Industrial Park, No. 3 Songxia Industrial Avenue West, Shishan, Nanhai, Foshan, Guangdong 528225, China
Email: loire@loire-hardware.com
Website: www.loirehardware.com